Shipping & Delivery Policy

Local Delivery

We offer free local delivery within Westchester County and Putnam County when paired with professional installation. Delivery is coordinated with your installation appointment so your mower arrives ready to be set up on the same visit.

Self-Pickup

You are welcome to pick up your order directly from our location:

Shipping to Other Locations

For deliveries outside of Westchester and Putnam County, please contact us for a shipping quote. Shipping costs will vary based on the product, destination, and carrier rates. We will provide a quote before processing your order.

Delivery Timeline

• In-stock items: typically delivered or available for pickup within 3-5 business days
• Special orders: 5-7 business days, depending on manufacturer availability
• Accessories and parts: usually ship within 1-3 business days

We will contact you with a confirmed delivery or pickup date after your order is placed. If there are any delays, we will notify you promptly with an updated timeline.

Professional Installation Scheduling

If you purchase professional installation, we will schedule your appointment within 2 weeks of purchase, weather permitting. Installation appointments are typically available Monday through Saturday.

To prepare for your installation:

• Ensure the lawn is mowed short (under 3 inches) before the appointment
• Clear the lawn of debris, toys, hoses, and obstacles
• Confirm access to an outdoor GFCI electrical outlet near the desired charging station location
• Mark any underground utilities, invisible pet fences, or irrigation heads
• Be present (or have an authorized representative present) during the installation

What to Expect on Installation Day

1. Site assessment -- we will walk the property to confirm the best zones, charging station location, and any obstacles
2. RTK base station setup -- positioning the reference station for centimeter-accurate navigation
3. Boundary mapping -- mapping your lawn perimeter and any exclusion zones (gardens, pools, play areas)
4. Charging station installation -- placing and securing the dock with cable routing
5. Configuration and test run -- setting mowing schedules, zones, cutting height, and running a full test cycle
6. Training -- walking you through the app, controls, maintenance, and troubleshooting basics

A typical installation takes 1-3 hours depending on the property size and complexity.

Delivery Damage

Please inspect all deliveries upon arrival. If you notice any damage to the packaging or product:

• Report within 48 hours -- contact us within 48 hours of delivery to report damage
• Take photos -- photograph the damage to the packaging and product before discarding any materials
• Do not use the product -- if the mower appears damaged, do not attempt to operate it

We will coordinate a replacement or repair at no additional cost for items damaged during delivery.

Order Tracking

For shipped orders, we will provide tracking information via email once your order has been dispatched. For local deliveries, we will contact you directly to confirm your delivery window.

Contact Us

Questions about shipping, delivery, or installation scheduling? Reach out:

• Smart Lawn NY
• Owner: Doug Brown
• 1 Highland Industrial Park, Peekskill, NY 10566
• Phone: (914) 647-7276
• Email: smartlawnny@gmail.com